Terms of Service

Last updated: May 21, 2026

1. Acceptance of Terms

By accessing or using Nourish ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service. These Terms apply to all visitors, users, and others who access the Service.

2. Description of Service

Nourish is an AI-powered nutrition tracking application that allows users to:

  • Scan and identify food items using AI image recognition.
  • Track daily calories, protein, carbs, and fat.
  • Receive personalised nutrition coaching via AI.
  • Monitor water intake and daily health goals.
  • Purchase credits and subscription plans for enhanced access.

3. User Accounts

To use certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain the security of your password and account.
  • Notify us immediately of any unauthorised use of your account.
  • Accept responsibility for all activities under your account.

You must be at least 13 years of age to create an account and use the Service.

4. Credits and Payments

Nourish operates on a credit-based system:

  • Free tier: All users receive 1 free meal scan and 1 free AI message per day.
  • Credit packs: One-time purchases of credits that never expire.
  • Monthly subscription ($8.99/mo): 300 credits per month that reset at the start of each billing cycle. Top-up credits purchased separately do not reset.

All purchases are final. We do not offer refunds except where required by applicable law. Credits have no cash value and cannot be transferred between accounts.

Subscription billing occurs monthly. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations.
  • Upload content that is illegal, harmful, or offensive.
  • Attempt to gain unauthorised access to our systems.
  • Reverse-engineer, decompile, or disassemble any part of the Service.
  • Use automated tools to scrape or bulk-access the Service.
  • Impersonate any person or entity.

6. Health Disclaimer

Important: Not Medical Advice

Nourish is a general wellness tool and is not a substitute for professional medical advice, diagnosis, or treatment. Nutritional information provided by the AI may not be perfectly accurate. Always consult a qualified healthcare provider or registered dietitian before making significant changes to your diet, especially if you have a medical condition.

7. Food Scanning & Portion Estimates

AI Estimates — For General Guidance Only

The food recognition and nutrition figures produced from photos (including identified items, portion sizes, calories, and macronutrients such as protein, carbs, and fat) are AI-generated approximations based on visual analysis. Actual values vary depending on ingredients, preparation methods, hidden components, and portion sizes that may not be visible in an image. These estimates are provided for general guidance only and should not be relied upon for medical, clinical, or precise dietary needs. For accurate nutritional values, consult product labels or a qualified professional.

8. AI Coach — Disclaimer & Limitation of Liability

AI-Generated Content — Use at Your Own Risk

The AI nutritional coach ("AI Coach") provided within Nourish generates responses using artificial intelligence and machine learning models. These responses are automatically generated and may contain errors, inaccuracies, outdated information, or advice that is unsuitable for your individual circumstances.

By using the AI Coach, you expressly acknowledge and agree to all of the following:

  • Not a healthcare professional. The AI Coach is not a licensed dietitian, nutritionist, physician, or any other regulated healthcare professional. Nothing it communicates constitutes professional medical, dietary, or health advice.
  • AI errors are inherent. Artificial intelligence systems can and do produce incorrect, incomplete, or misleading outputs. Nourish makes no representation or warranty that any information provided by the AI Coach is accurate, complete, current, or suitable for any particular purpose.
  • No reliance. You agree not to rely solely on the AI Coach for decisions regarding your health, nutrition, diet, medication, medical treatment, or any other matter affecting your physical or mental wellbeing. Always consult a qualified and licensed healthcare professional before making any health-related decisions.
  • No liability for AI outputs. To the fullest extent permitted by applicable law, Nourish, its owners, employees, contractors, and affiliates shall not be liable for any loss, injury, illness, damage, cost, or expense of any kind — whether direct, indirect, incidental, consequential, or otherwise — arising from or in connection with your use of, or reliance on, any content, advice, recommendation, or information provided by the AI Coach.
  • Indemnification. You agree to indemnify and hold harmless Nourish and its affiliates from any claims, damages, or expenses (including legal fees) arising from your use of the AI Coach or your violation of these Terms.
  • Experimental technology. AI technology is evolving rapidly. The AI Coach may be updated, modified, or discontinued at any time without notice. Nourish is not responsible for any changes in the AI Coach's behaviour or availability.

If you do not agree to these terms regarding the AI Coach, you must not use the AI Coach feature.

9. Intellectual Property

The Service and its original content, features, and functionality are owned by Nourish and are protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of the content you submit (such as meal photos). By submitting content, you grant us a limited, non-exclusive licence to process and display that content solely for the purpose of providing the Service.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Nourish shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of or inability to use the Service.

Our total liability to you for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Termination

We reserve the right to suspend or terminate your account at our sole discretion, without notice, if you breach these Terms or engage in behaviour that is harmful to other users, us, or third parties.

You may delete your account at any time through the app settings. Upon termination, your right to use the Service ceases immediately.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated by updating the date at the top of this page and, where appropriate, by email notification. Your continued use of the Service after changes constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles.

14. Contact

For questions about these Terms, contact us at:

Nourish

Email: contactus@neoncell.ca